Customer Testimonials and Accolades
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JaElle Enterprises LLC
DBA
Action Fireplace
PO Box 722
Clinton MO 64732
Mailing Address:
Official PayPal Seal
Senior Consultant, Ron Phillips:
ron@actionfireplace.com
Phone: 913-709-4935


Owner, Jen Simmerman:
jen@actionfireplace.com
Phone: 816-805-4195

November 11, 2010
I got [my new Fuego Flame Zero Clearance fireplace] installed and also just finished the whole fireplace yesterday. Here is what it looks like. I think it turned out very good.

~ Rodney S. from South Dakota

Left: Rodney's new Fuego Flame
Zero Clearance fireplace

Right: Rodney's still-working
 El Fuego fireplace from 1980 ->
Rodney's 30 year old El Fuego
Rodney's new Fuego Flame Zero Clearance
(Pictures by Rodney S; Please Click the images for a larger view)
March 26, 2013

Just wanted to take a moment to let you know how pleased I am with our Fuego Flame fireplace. The installation, along with help from the video, was a breeze. It has surpassed my expectations in heating our 3000 sq ft home! It is attractive, easily regulated and we still have the romance of a fireplace. Thanks again for all your help and for a quality product that performs as advertised.

~ Jim P,  Stanfield NC

December 18, 2012

     …I actually had a fireplace repair man suggest your fireplace.  He said it was the only way he would go in putting in a fire place from scratch now a days!!  Said it threw out the most heat and was a world of difference than other fireplaces!
~ Linda F, Sparta GA
Some Notes from Action Fireplace customers over the years:
October 30, 2012

     I have had the Fuego IV zero clearance fireplace pictured here in my living room since 1978.  I can't begin to tell you how many cords of wood have passed through its doors….
~ Ruth D, Holland MI
1978 Fuego IV - Ruth D
(Please Click the image for a larger view)
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Fresh install into 100 yr old fireplace
A Fuego Flame Fireplace Insert, freshly installed into a 100 year old fireplace!
December 04, 2012

     Thanks for your great customer service. 
~ Sheila E, St Paul MN
November 30, 2012

     I have to send you a HUMONGOUS "Thank you!!" because I just heard back from my underwriter that, thanks to all of your great info, the policy was reinstated!  I really do appreciate everything you did for me! 
~ Michelle W,  Jamestown ND

November 30, 2012
 
     I received the baffle today. It fits [my El Fuego fireplace] perfectly. Thank you for your assistance.
~ Katherine R, Bethlehem PA

November 27, 2012

     I wanted to take some time to tell you how much we enjoy our Fuego Flame zero clearance fireplace.  Until someone actually uses one, there is no way in which they can appreciate the amount of heat it gives off, without a noisy blower!  The heat just rolls out of it after only about 3/4 of an hour of firing it. 

     I usually start my fire around 6:00 pm each night with the house temp. around 65 and use only about 12 split pieces of hardwood in total before I put the last one on around 10:00 pm. I like to run it at around 1100 degrees and by the time I go to bed, the house is at 74 in the main living areas where even the bedrooms in the rear of the house are up to 70.  My oil fired furnace doesn't kick on again until 6:00am the next morning!  Talk about savings!

     I have calculated that the unit has paid for itself already (this is my third year.)  As far as durable, our house was devastated by tropical storm Lilly last September. flooding it with 3 1/2 ft. of water throughout, which totally submerged my Fuego Flame.  As I had to gut the entire house, including the heating system, all I had left to keep me warm from September through December was my Fuego.  Thank God I did, as it performed flawlessly after a good clean up.  There wasn't even any rust on it, I couldn't believe it.

     Once again, thanks for selling such an excellent product, and one made in America!
~ James H, Apalachin, N.Y.

October 31, 2012

     Thanks for the call earlier today and for understanding our circumstances…  It is a pleasure doing business with you.
~ Frank M, New Canaan CT

September 22, 2012

     Hello. We received the parts on Thursday [for our El Fuego IV].  We put them in right away.  We had to use the fireplace today it was down in the 20s last night, only 55 today, brrr. Thank you for the great service!
~ Jennifer H, Langford SD

September 18, 2012

     Thank you for getting the parts for our fire place [El Fuego IV-B] they fit great and look great too.  We received them today and popped them right in. Perfect fit. Thank you again.
~ Sandra B, Houghton Lake MI

March 28, 2012

     I was just checking emails this morning and came across yours.  We cannot thank you enough.  You are an impressive company, courteous and efficient and we are very pleased.  Thank you so much for your efforts on our behalf.
~ Phillip S, Mineral Wells TX

March 26, 2012

Just wanted to take a moment to let you know how pleased I am with our Fuego Flame fireplace. The installation, along with help from the video, was a breeze. It has surpassed my expectations in heating our 3000 sq ft home! It is attractive, easily regulated and we still have the romance of a fireplace. Thanks again for all your help and for a quality product that performs as advertised.
~ Jim P, Stanfield NC

October 31, 2012

     A huge thanks for your wonderfully informative response.  You exceeded my expectations!
~ Ruth D, Holland MI

October 30, 2012

     I have had the Fuego IV zero clearance fireplace pictured here in my living room since 1978.  I can't begin to tell you how many cords of wood have passed through its doors….
~ Ruth D, Holland MI

July 25, 2011

     Well the grate finally arrived moments ago. It fits our [El Fuego] insert perfectly. It strongly resembles the original unit with minor differences that will not impact it's use; ie legs front & back. As a result of this purchase, I would like to offer your website to local dealers who have indicated that Fuego is no longer in our area. My son-in-law has had a difficult time finding grates for his El Fuego.    
~ Richard P, Maine

December 18, 2010

        I received the [replacement] doors [for my El Fuego fireplace inset] and they fit perfectly. They are in and I am so thankful that you had them. Thanks for everything.
~ Carol G, Connecticut

October 16, 2010    

     Jen,   ...Your father installed the Fuego fireplace insert about 25 years ago. It has served us well and I have praised the efficiency of this unit to anyone willing to listen! I tried to talk to your father about replacing the old one for a new one. He talked me out of it, saying that the original will outlive me!          
~ Dr. Mani M, Kansas

November 15, 2006

   Just a quick note to say thanks again for the Fuego Flame Fireplace Insert. Our gas bills have dropped 25% and I haven't had to buy wood for 2 years. Putting in 2 or 3 pieces of wood lasts 5 hours compared to the regular fireplace that took 5 pieces and lasted an hour. It's Fantastic! Thanks again.  
~ Pat G.

March 20, 2006

     Just like to let you know we really enjoy our insert .... It's March and the propane man has not filled our tank this winter, So we would like to say thanks again. The stove is wonderful.  
~ Walt & Karlon

December 22, 2005
     We have really enjoyed the fireplaces with all the cold weather we have already had. Thanks for all your help!
~TJ

November 14, 2005

     ... I received [the Fuego Flame fireplace insert] on Friday afternoon [November 11, 2005]. Shipper brought to house. Driver had truck with liftgate and was a perfect gentleman and brought it to the side of the house by garage doors as I requested. I began installing the insert on Sunday afternoon and completed installation today [Monday]. Looks Great!!!! Can't wait to fire it up tomorrow.   
~ Salvatore C, Illinois

October 16 2005

     "...My father mentioned Fuego as many years ago he had one in our house and he swears by the brand. (It) kept the house incredibly warm...."     
~ Kathy

October 19, 2005

     I bought a fuego insert from you way back in the early 80's when we moved to Kansas City. It was everything and more that you promised. We cut our heating bills in our large older home, and we had the real coziness of a fireplace on cold winter nights in KCMO.  Now I live in Denver and am wanting another Fuego. I will be asking for your guidance since I can't find a dealer out here. You will be hearing from me!    
~ Mike C.
December 24, 2004      

     "Thank you for taking care of my mother. She really is enjoying her (gas) logs. This was my first attempt at ordering a service over the internet and you all exceeded my expectations."   
~ Brad A.

December 15 2004  

   "Dear Ron, We had a Fuego Zero Clearance Fireplace insert installed in our brick/masonry fireplace about 20 years ago... We enjoyed the slow burning flame which pumped a lot of heat into our great room...We could turn down the thermostat to the rest of the house and be cozy..."        
~ Susan

December 9 2004 

"... I've had a Fuego flame fireplace in the past and it was a wonderful and economical source of wood heat."     
~ David

October 24, 2004

     In 2000 we started heating our two-story house with the Fuego Fireplace Insert.... It worked so well that the following year, we had the gas disconnected at the street, turned off the furnace, and converted everything else to electric!

     I estimate that your insert saved us at least $2,000.00 in heating costs since then. Thanks for such a wonderful product."
~ Dan C, Kansas City KS

September 2004 

     "I love the Fuego Flame Fireplace; it's so quiet! When we bought our last house, a big-name zero clearance fireplace was already installed. It had a blower with an electric motor to push the air around. Not only did the blower seem ineffective, but when the motor started to go bad it was so loud (there was a horrible scritchy, whiny sound) that I could not use the blower at all - this, of course, effectively negated any real heat output."
~ Jen S, Blairstown MO 

January 1984

     On January 21 of last year you installed a Fuego See-Thru Insert in my home. This letter of satisfaction might be overdue, however I wanted to wait a year so I could compare utility bills from the previous year. The results are as follows:

     11/16/82 to 12/16/82 (without insert)
     MCF used 16 base charge $ 83.80

     11/16/83 to 12/16/83 (with insert)
     MCF used 10 base charge $ 47.57

     12/16/82 to 1/17/83 (without insert)
     MCF used 20 base charge $100.00

     12/16/83 to 1/17/84 (with insert)
     MCF used 15 base charge $ 68.40

I hate to think how much my gas bills would have been had it not been for the insert
. I needn´t elaborate any further. Thanks.

     Some fathers carry pictures of their children, I carry my gas bills from last year. Thanks again."
~ Sincerely yours, John


1982

     I wanted to drop you a line and let you know how happy we are with our Fuego Fireplace insert. Not only has it been fun to burn wood and sort of "get back to nature", but the family room is a lot more comfortable that it ever has been. No more drafts!

    The unexpected thing that you didn´t tell us about is the savings we have noticed on our gas bill. We were on the level payment plan for the winter of `82 and our monthly payment was $65.00 based on our prior year´s usage. As you will remember, that was also our first year for the Fuego. Well, the Gas Service Co. called in May and asked why our usage was so much less. We told them about the insert and we were told that our level payment plan for this coming winter would only be $35.00 per month!

     I also hadn´t had a chance to tell you of the comments that we have gotten from friends and neighbors about the appearance of our Fuego. Everyone seems to like its simple lines - no boxy cast iron monster to detract from the beauty of the brickwork and the bookcases.

     Stop by when in the neighborhood and warm your toes!"
~ Doug
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