Warranty and Returns

Returned Goods
No merchandise may be returned for credit without prior written permission. No returns after 30 days. All items authorized for return must be in new and resalable condition in unopened cartons and transportation charges must be prepaid. A 20% restocking charge will be made on all returns to cover the costs of handling & inspection. Up to a 15% refurbishment charge will be applied as needed.

LIMITED WARRANTY

Fuego Flame, (The Company), at its expense, subject to the conditions of warranty described below, will repair or replace (at its option) the convector firebox, and/or its housing, if, within twenty years following the date of purchase, the firebox or housing fail to function properly due to defects in materials or workmanship, provided the purchaser promptly notifies the Company in writing of the alleged defect and promptly returns such items to the place of purchase.

This warranty shall be in lieu of any other warranties, expressed or implied, and all warranties of every nature shall be limited to the periods of time therein stated.

Contact place of purchase for warranty service.

Gas burner and log sets are warranted by their manufacturer. See installation instructions.

REPLACEMENT PLAN

For any parts not covered by the warranty above, the Company will furnish replacement parts at the then current minimum list price. Parts shall be sent to the purchase, postage due, f.o.b., factory.

CONDITIONS OF WARRANTY

The warranties contained herein shall not apply if the convector firebox and/or its housing fail to operate properly or break because of improper installation, misuse, abuse, negligence, or accident, whether intentional or unintentional, or where the product has been tampered with or altered in any way, nor shall the Company be responsible for any consequential damages arising there from. The Company shall not be responsible for consequential damages arising out of the use of the product. The warranties shall not apply to the product or any component of the product, which has been moved from its original place of installation. The warranties are in lieu of all other warranties expressed or implied, and all other obligations or other liabilities on the part of the Company. No person or representative is authorized to assume for the Company any other obligations or liabilities in connection with sale of the product.

Action Fireplace - Featuring Fuego Flame Fireplaces, top of the line fireplaces with a long standing reputation for beauty and quality. We are your internet home for Sales and service of Fuego Flame Fireplaces, Inserts, Zero Clearance and See Through Fireplaces, Fireplace Accessories, Vent Free Gas Logs, Gas Yard Lights and Barbecue Grills. Free Estimates.

The products we offer usually have a warranty that comes with them. As we specialize in Fuego Flame Fireplaces, we are putting that warranty on this page in its entirety. This warranty, as with warranties on any of our other products, is included with the product in its packing box.

In the right column can be found our return policy. It is comparable to the return policy of other online retailers.

If you have any questions or need more information, please feel free to contact us via email or telephone.